Terms and Conditions

These Terms & Conditions govern your use of our services and website. By engaging with Burningfire Enterprises, you agree to the terms outlined below.

1. Overview of Services

Burningfire Enterprises provides personalized jewelry sourcing, styling, consultation, and custom design coordination services.

All services are tailored to individual client preferences and may vary based on scope, availability, and requirements.

2. Appointments & Consultations

  • Consultations (virtual or in-person) are scheduled in advance.
  • Clients are expected to provide accurate information to enable effective service delivery.
  • Late arrivals or missed appointments may require rescheduling.

3. Orders & Service Requests

  • All orders (including sourced or custom pieces) are subject to availability and confirmation.
  • Once a request is approved and processing has begun, it may not be cancelled without prior agreement.
  • Timelines for sourcing or custom work may vary depending on designers, materials, and logistics.

4. Pricing & Payments

  • Prices for services and products will be communicated clearly before confirmation.
  • Full or partial payment may be required before work begins.
  • Payments are processed via secure third-party platforms.
  • Prices may change without prior notice, but confirmed orders will not be affected.

5. Custom & Sourced Pieces

  • Custom-designed or specially sourced items are made specifically for you and may not be eligible for return or exchange.
  • Burningfire Enterprises is not responsible for minor variations that may occur during handcrafted production.

6. Returns & Exchanges

  • Due to the personalized nature of our services, returns are limited.
  • Exchanges may be considered only in specific cases and must be requested within a reasonable timeframe after delivery.
  • Items must be unused and in original condition where applicable.

7. Delivery & Logistics

  • Delivery timelines are estimates and may be affected by external factors such as courier delays or customs processes.
  • Risk transfers to the client upon successful delivery.
  • Clients are responsible for providing accurate delivery details.

8. Client Responsibilities

By working with us, you agree to:

  • Provide accurate and complete information
  • Respond promptly when input or approvals are required
  • Use our services for lawful purposes only

9. Intellectual Property

All content on our website, including text, visuals, branding, and designs, belongs to Burningfire Enterprises and may not be used, copied, or reproduced without permission.

10. Limitation of Liability

Burningfire Enterprises will not be liable for:

  • Indirect or incidental damages
  • Delays caused by third-party providers
  • Issues arising from misuse, improper handling, or unauthorized alterations of products

Our liability is limited to the value of the service or product provided.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable Nigerian data protection laws.

12. Governing Law

These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act where applicable.

13. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our services indicates acceptance of any changes.